my181 Privacy Policy | How We Protect Your Personal Data

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Updated: 1 Jan 2026

Important Note: By registering and using the my181 platform, you agree to the collection and use of your personal information as described in this Privacy Policy. Please read it carefully. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to close your account.

1Personal Information We Collect

My181 collects several categories of personal information from our members during the registration process, platform usage, and communications with our support team. Below are the types of data we collect and the reasons for collecting them.

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Identity Data

Your full name, MyKad number, date of birth, gender, and profile photo provided during registration or the KYC verification process.

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Contact Information

Malaysian mobile number, email address, and e-wallet or bank account details used for deposits and withdrawals.

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Financial Data

Deposit records via Touch 'n Go, GrabPay, DuitNow, FPX, and other methods, as well as withdrawal records and account balances.

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Platform Activity Data

Your sports betting history, casino game records, login times, devices used, and gameplay preferences.

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Technical Data

IP address, web browser type, operating system, screen resolution and cookie data collected automatically when you use the platform.

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Communication Data

Records of conversations with our support team via live chat, WhatsApp, or email, including any complaints and feedback you have provided.

My181 only collects data that is strictly necessary to provide the services you request. We do not collect irrelevant or excessive information. This principle of data minimisation is central to our approach to privacy.

2How my181 Uses Your Personal Data

The personal data we collect is used for specific and legitimate purposes. Below is a complete list of how data is used at my181.

Account management: Creating and managing your my181 account, including identity verification, security settings, and member profile maintenance.
Transaction processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX, as well as processing withdrawal of winnings to your bank account or e-wallet.
Service provision: Enabling access to all games and features on the my181 platform, including Sports Betting, live dealer casino, slots, blackjack and virtual sports.
Fraud prevention: Detecting and preventing suspicious activity, money laundering, identity fraud and platform abuse that could affect other members.
Regulatory compliance: Fulfilling legal obligations, including requirements under Malaysia's Personal Data Protection Act 2010 and applicable anti-money laundering regulations.
Customer support: Providing relevant, personalised assistance when you contact the my181 support team via live chat, WhatsApp, or email.
Platform communications: Sending important notifications regarding your account, changes to terms, promotional offers you have opted in to receive, and security alerts.
Platform enhancements: Analysing aggregated usage patterns to better understand member needs and improve the overall my181 platform experience.

3Sharing of Information with Third Parties

My181 does not sell members' personal information to any party. However, there are limited circumstances where sharing information with third parties is necessary to deliver our services.

Payment providers: Transaction information that must be shared with payment service providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow and FPX banking institutions solely for the purpose of processing your transactions.
Game providers: Member names and session information necessary to operate the casino, slots and virtual sports games provided by my181's licensed software provider partners.
Legal authorities: Information required by Malaysian authorities pursuant to a court order or valid legal requirement, including investigations related to anti-money laundering.
Audit services: Independent auditing bodies that verify game fairness and compliance with industry standards may require access to certain data, which is strictly limited and controlled.

Every third party that receives data from my181 is bound by a strict data confidentiality agreement. They are prohibited from using that information for any purpose other than what is specifically stipulated in their agreement with my181. my181 remains responsible for ensuring that all third-party data processors uphold the same data protection standards that we hold ourselves to.

4my181 Data Security Measures

Protecting members' personal data is a responsibility my181 takes very seriously. We implement a range of technical and organisational security measures to ensure your data remains safe at all times.

256-bit SSL Encryption: All data transmitted between your device and my181's servers is encrypted using 256-bit TLS/SSL protocols — the highest industry standard, the same used by Malaysian banking institutions.
Secure password storage: Account passwords are not stored in plain text. They are protected using an irreversible cryptographic hashing algorithm.
Two-factor authentication (2FA): An optional 2FA feature is available to all my181 members to add an extra layer of security at login, particularly when signing in from a new device.
Internal access controls: Access to members' personal data within my181's internal systems is restricted to staff with a legitimate business need only, and all access is logged.
Continuous threat monitoring: my181's systems are monitored around the clock, twenty-four hours a day, to detect any unauthorised access attempts or suspicious activity.
Regular security audits: Independent security assessments are conducted on a regular basis to identify and address any vulnerabilities before they can be exploited.
Secure data backup: Member data is backed up regularly to secure, encrypted locations to ensure rapid recovery in the event of an unexpected incident.

5Cookies and Tracking Technologies

My181 uses cookies and similar tracking technologies to enhance the user experience and understand how our platform is used. Below is more information about how cookies are used on my181.

Cookie Type	Purpose	Duration	Can Be Disabled
Essential Cookies	Session logs, account security, basic platform preferences	Session / 30 days	No – Mandatory
Functional Cookies	Saving language preferences, display settings and last played table	90 days	Can be disabled
Analytics Cookies	Understanding aggregated platform usage patterns for improvement purposes	1 year	Can be disabled
Performance Cookies	Assessing page load times, detecting technical errors, and monitoring platform performance	30 days	Can be disabled

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect core my181 platform functions, including the ability to log in and play games. Analytics and performance cookies can be disabled without affecting the platform's primary functionality.

6Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 and my181's privacy policy, you have the following rights regarding the personal data we hold about you.

Right of Access

You have the right to request a copy of all personal data we hold about you in a readable format.

Right to Rectification

You have the right to request correction of any inaccurate or incomplete personal data held in our records.

Right to Erasure

You may request the deletion of your personal data, subject to applicable legal retention obligations.

Right to Object

You may object to the processing of your personal data for direct marketing purposes at any time, without the need to provide a reason.

Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format upon request.

Right to Restriction of Processing

In certain circumstances, you may request that processing of your data be temporarily restricted while a dispute is being resolved.

To exercise any of the above rights, please contact the my181 support team by email at support@my181.net, stating the right you wish to exercise and your account details. my181 will process your request within thirty working days. For complex requests, this period may be extended to sixty days, with notice provided to you.

7Data Retention and Deletion

My181 retains members' personal data for as long as necessary to fulfil the purpose for which it was collected, or to comply with applicable legal obligations.

Active account data: For as long as your account remains active on my181, your personal data is retained to allow continued use of the platform.
Data following account closure: After an account is closed, my181 retains basic personal data for a minimum of seven years to fulfil legal obligations related to financial records and anti-money laundering requirements.
Financial transaction records: Records of all deposit and withdrawal transactions are retained for seven years from the date of the transaction, in accordance with Malaysian legal requirements.
Support communication records: Records of conversations with the my181 support team are retained for two years for quality control and dispute resolution purposes.
Marketing data: If you unsubscribe from marketing communications, your preference is retained to ensure we do not send you unwanted communications in the future.

Once the retention period expires, or upon a valid request from you, your personal data will be securely deleted from my181's systems using methods that ensure the data cannot be recovered. Backup copies will also be deleted in accordance with the relevant backup schedule.

8Children's Data & Protection of Young People

My181 is an adults-only platform for users aged eighteen and above. We take child protection very seriously and have a strict policy on this matter.

My181 does not knowingly collect, store, or process any personal data from individuals under the age of eighteen.
The my181 registration process requires date of birth verification, and my181 reserves the right to request age verification documents such as MyKad at any time.
If my181 discovers that personal data belonging to an underage individual has been collected unintentionally, we will take immediate steps to delete that data and close the account in question.
Parents or guardians who discover that their child has registered a my181 account are advised to contact our support team immediately for prompt action.

9Changes to This Privacy Policy

My181 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, technological developments, or new legal requirements.

Members will be notified of any significant changes to this Privacy Policy via in-platform notifications and their registered email address at least seven days before the changes take effect.
The latest update date is always displayed at the top of this page so you can see when this policy was last revised.
Your continued use of the my181 platform after the effective date of any policy changes will be considered your acceptance of the updated policy.
If you do not agree with any changes to this Privacy Policy, you have the right to close your account and request deletion of your personal data as outlined in Section 6.
All previous versions of the my181 Privacy Policy are retained and can be requested from our support team for reference.

10Contact my181's Privacy Officer

If you have any questions, concerns, or complaints about how my181 handles your personal data, please reach out to us through the following channels.

my181 DATA PRIVACY OFFICER

privacy@my181.net – for privacy-specific enquiries

support@my181.net – for general enquiries and technical support

Live Chat within the my181 platform – available 24 hours a day, 7 days a week

WhatsApp Support – for quick responses at any time

my181 is committed to responding to all privacy-related enquiries within thirty working days. For urgent matters or those involving a security risk, we will prioritise and respond sooner.

my181 PRIVACY & TRUST

Why Data Privacy Matters for my181 Players in Malaysia

In today's digital world, data privacy is no longer a concern reserved for tech experts. Every time you register on an online platform, you're entrusting it with a portion of your personal information. At my181, we understand the weight of that trust — and we don't take it lightly. When you share your full name, Malaysian phone number, and e-wallet account details with us during registration, you have every right to know exactly how that information is used, stored, and protected.

One of the questions most frequently asked by new my181 members is about the security of their financial transactions — and it's a perfectly reasonable concern. When you make a deposit via Touch 'n Go eWallet or GrabPay, or withdraw your winnings via DuitNow or FPX to your Maybank or CIMB account, that transaction information passes through several different systems. my181 ensures that every point in this chain is protected to strict security standards, and your financial information is not stored on my181's servers in any directly accessible form.

Many players are also unaware that they have clear legal rights over their personal data under Malaysia's Personal Data Protection Act 2010. These include the right to know what data is held about you, the right to correct inaccurate information, and in certain circumstances, the right to request deletion of your data. my181 respects and facilitates all of these rights. If you would like to know what data my181 holds about you, simply send an email to privacy@my181.net and our team will provide a full report within the stipulated timeframe.

The use of cookies and tracking technologies at my181 is limited and purposeful. Essential cookies are used to keep your login session secure and to ensure the platform functions correctly. Analytical cookies, which you may turn off, are used solely to understand how our platform is used at an aggregate level so we can continue improving it. For example, analytics data helps us understand which games are most popular among Malaysian players — whether that's Super League football matches, badminton, or live dealer blackjack tables — so we can allocate resources to enhance those areas.

My181 also takes a proactive approach to protecting members from external security threats. We monitor member accounts for unusual patterns that may indicate unauthorised access. If such activity is detected, we will send you an alert and may temporarily suspend your account pending investigation to safeguard your interests. While this may seem disruptive at the time, it is an important protective measure to ensure your winnings remain secure.

One often-overlooked aspect of privacy is who can view your betting history. At my181, your betting activity records are completely confidential. No other member can view your bets, your win or loss records, or your gaming activity. my181's support team may only access this information when necessary to resolve an enquiry or complaint that you have raised directly, and all such access is logged for internal audit purposes. This confidentiality is part of my181's commitment to being a platform that Malaysian players can truly trust.

For more information about your personal data rights in Malaysia, you may refer to official resources from the Department of Personal Data Protection Malaysia. If you have concerns about how my181 handles your data that cannot be resolved through our support team, you also have the right to lodge a complaint with the relevant regulatory body in accordance with applicable Malaysian law.

My181 Privacy Policy – Personal Data Protection for Malaysia Platform Members

The Six Privacy Principles We Uphold